In-App Customer Support BPO: How Outsourcing Enhances User Experience
Photo credit: Pexels Customer expectations have never been higher. According to Zendesk’s 2024 Customer Experience Trends Report, 73% of customers expect companies to resolve issues within minutes, and 76% will switch to competitors after two poor experiences. In the mobile-first era, users don’t want to leave an app to call a hotline or browse…